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Moderating Chat

Learn how to remove unwanted comments from the presentation chat and ensure the conversation stays on the up and up.

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Written by Meaghan Laaper
Updated over a week ago

Using the chat feature, attendees can react to content and engage with each other in real-time during your presentation. As a moderator, you can remove unwanted comments from the chat and ensure the conversation stays on the up and up.

1 Access the presentation. Log in to the webinar, then click Join as attendee, or Join as host if you have permissions.

NOTE: Live Chat will open 15 minutes before the session start time and close 15 minutes after its end time.

2 Open the chat. In the toolbar on the right, click Chat.

NOTE: Not seeing "Session Chat (Moderator)" at the top of the chat box? Make sure you're logged in to the correct webinar. If it's still not visible, ask the event planner to assign you as a moderator for the presentation.

3 Start moderating messages. As a moderator, you can send your own messages and delete unwanted ones.

To delete a chat message, hover over the message and click the ellipsis (...). Then click Delete post.

To pin a message to the top of the chat, hover over the message and click the pin icon.

Hover over the message and click the pin icon

To start a message thread, hover over the message and click the arrow icon. Then type your response in the provided text box.

Click the arrow to send a message in thread

Click the chevron under the original message to open or collapse message threads.

The chat will be visible until the webinar is archived. However, you won't be able to add or delete posts after the webinar has ended.

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